Refund & Return Policy

Return Policy

Thank you for shopping at CosplaySwords UK.

We want our customers to be satisfied with their purchase. If you receive an item that is damaged, defective, unused, or not as described, you may request a return within 14 days of receiving the order.

Please note that returns due to change of mind are not accepted.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 14 days of delivery
• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation must be provided

We reserve the right to refuse any return that does not meet these conditions.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used or damaged after delivery
• Customized or personalized products
• Items returned without prior approval
• Clearance or promotional sale items (where permitted by law)

Return Process

Before returning any item, you must contact our support team through the website’s contact page.

If an item is returned without prior approval, the return request may not be accepted and we will not be responsible for any loss during the process.

Once your return request is approved, you will receive instructions on how to send the item back.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged or incorrect.

We strongly recommend using a tracked and insured shipping service when returning products. CosplaySwords Uk cannot be responsible for items that are lost or damaged during return shipping.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method used during the purchase. Refunds are typically issued within 14 business days after the returned item is received and inspected.

Order Cancellation

Orders may be cancelled within 14 days of receiving the item, provided the item has not been used and meets the return eligibility requirements.

If the order has already been shipped, it must be returned before a refund can be processed.

Gift Returns

If an item was marked as a gift during purchase and shipped directly to you, you may receive a store credit once the returned item is received and approved.

If the gift order was not marked as a gift during purchase, the refund will be issued to the original purchaser.

Contact Us

If you have any questions regarding our Refund & Return Policy, you can contact our customer support team through the contact page available on our website.

• Business Name: CosplaySwords Uk
• Business Email: info@cosplayswords.co.uk
• Business Hours: 9:00 am to 6:00 pm
• Support: 24/7 on Live Chat
• Business Phone: +44 7478 072171
• Address: Office 17418 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA