Shipping & Delivery Policy

Shipping Information

At CosplaySwords Uk, we aim to provide a smooth and reliable delivery experience for our customers in the United Kingdom. Below you can find important information regarding our shipping process.

Free Shipping

We offer free shipping across the United Kingdom on most of our products. Our goal is to make your shopping experience simple and convenient without hidden delivery costs.

However, some oversized products may require additional handling charges due to packaging and shipping limitations.

Oversized Item Charges

Certain items with a length greater than 120 cm require special handling during shipping.

For these items, an Oversize Handling Charge of £60 may apply. This charge will always be displayed during checkout before you complete your purchase.

Order Processing Time

All orders are typically processed and dispatched within 24–48 hours after the order is placed.

Once the order has been dispatched, customers will receive shipping confirmation and tracking details when available.

Estimated Delivery Time

After dispatch, delivery usually takes 5–7 business days depending on the destination and courier service.

Please note that delivery times may vary slightly during busy seasons, holidays, or unexpected courier delays.

VAT and Import Charges

For orders within the United Kingdom, there are no additional VAT or import charges due upon delivery. The price you see at checkout is the final price for your order.

Remote Area Delivery

Some delivery locations may be classified as remote areas by shipping carriers.

If your delivery address falls within a remote area, additional shipping charges may apply:

• £30 additional fee for certain UK remote areas
• £45 additional fee for some European locations

If applicable, customers will be informed before the order is processed.

Shipping Responsibility

Once an order has been dispatched, the shipping carrier becomes responsible for the delivery process. While we always work with reliable courier services, delays caused by the courier are outside our control.

Contact Support

If you have any questions about shipping, delivery times, or your order status, you can contact our customer support team through the contact page available on our website.

• Business Name: CosplaySwords Uk
• Business Email: info@cosplayswords.co.uk
• Business Hours: 9:00 am to 6:00 pm
• Support: 24/7 on Live Chat
• Business Phone: +44 7478 072171
• Address: Office 17418 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA